At Bloomfabrik, managed by Flexmade Enterprises Private Limited, we strive to make your shopping experience seamless and enjoyable. Our Returns & Refund Policy is designed to clearly guide you if you ever need to return a purchase. In this document, “we,” “us,” and “our” refer to Flexmade Enterprises Private Limited, while “you,” “your,” and “user” refer to our valued customers. By shopping with us, you agree to the conditions outlined below regarding returns and refunds.

Eligibility for Returns

We want every purchase to delight you, but if something doesn’t meet your expectations, we make returning it straightforward. 

• To qualify for a return, items must remain in their original state, untouched and unwashed, with all tags and packaging intact.

• Ensure that every tag, label, and packaging piece is returned exactly as you received it.
• Items that show signs of wear, cleaning, or alteration cannot be accepted.
• Return requests must be submitted within 48 hours of delivery. Contact our customer service team within this window to begin the process.
• Any item not meeting these requirements will not be eligible for return.

 

How to Initiate a Return

Returning your order is simple. Follow the steps below to ensure a smooth process:

Step 1: Submit Your Request

Send us an email with your Order ID and a brief reason for your return at flexmadeenterprisespvtltd@gmail.com.

Step 2: Share Supporting Photos

If your item is damaged, defective, or not as described, include clear photos to help us process your request faster.

Step 3: Follow the Return Instructions

After we approve your request, we will provide step-by-step instructions to complete the return.

Please note, we reserve the right to decline returns that do not meet these guidelines.

Refund Process and Timeline

We aim to make refunds transparent and timely. Once we receive your returned item:

• Our team will inspect it to confirm it meets our return conditions.
• You will be notified whether your refund has been approved or declined.
• Approved refunds are credited back to your original payment method within 5–7 business days.
• A confirmation email will be sent once the refund is successfully processed.

Partial Refund Guidelines

In some cases, if an item partially meets return conditions, such as minor damage or missing packaging, we may issue a partial refund at our discretion. This ensures fairness while maintaining quality standards.

Damaged, Defective, or Wrong Product?

We understand mistakes can happen. If your item arrives damaged, defective, or incorrect:

• Initiate a return request within 48 hours of delivery.
• Include clear photos or videos showing the issue.
• Our team will review your submission and guide you through a swift resolution.

Need Assistance?

Our customer support team is always ready to help. For any questions regarding returns, refunds, or the process itself, reach out to us at flexmadeenterprisespvtltd@gmail.com.